Glossary Item Box

Squirrelcart v6.1.0

Routing Emails to Departments

Overview

The Contact module has the ability to route customer email to your Contact Department emails. This feature is optional. When disabled, customer emails will go to the same address(es) you have configured as order email recipients. When the Department field is enabled, your customers will see a form section like this, to choose a department to send their message to:

Enabling or Disabling Email Routing via Contact Departments

  1. In order to enable email routing, you must have at least two Contact Department records in your control panel. If you do not have two, create at least one in addition to the built-in Sales department before continuing.
  2.  Click the Modules > Contact > Settings link to open the Contact Settings record
  3. In the Contact Form Fields fieldset, check the box next to Department to enable the Department field.
  4. Adjust the Label, Required, and Default Department fields if needed
  5. Click Save Changes  

 

 


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