Glossary Item Box
This page describes some of the ways you can go about resolving a problem you may be experiencing with your installation.
Documentation
If you are having a problem with a particular feature, the first step you should take is to go over the documentation for that feature and see if any steps may have been missed.
Upgrade
If you feel that the problem you are having may be related to a bug, it is always a good idea to upgrade to the latest version of Squirrelcart to rule out all known bugs that have been resolved in the latest version.
Check the Bug Reports Section of our Forums
We post all bugs in the Bug Reports section of our forums, located here:
If you feel the problem you are having is due to a bug, search that forum to see if it has been reported by others. For most bugs, you will find a fix in the forums.
Check the Other Forum Sections
There may be information on the problem you are having in other sections of the forums. Try performing a search to locate a topic that corresponds to the feature you are having a problem with.
Post in the Forums
If your problem is not of a critical nature, create a post in our forums for it. Please be aware that the forums are a user to user community that we participate in as well. There is no guarantee that you will receive a response from our staff. The forums are not considered official support, but are an invaluable tool.
Request Support
If all else fails, you may request official support from our staff using our helpdesk. You can get more information about support here:
http://www.squirrelcart.com/support
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