Glossary Item Box

Squirrelcart v6.1.0

How to Moderate Reviews

Overview

This page explains how to moderate a review. For an overview of how the entire moderation process works, see the "Modules >Reviews > Control Panel > Moderation" topic.

Review Status

Each review record has a status field which can be set (in various ways) to one of the 3 following values:

 

approved: A review with this status will be viewable in your storefront by all customers

pending: A review with this status will only be viewable in your storefront by the reviewer, and by store admins

rejected: A review with this status will not be viewable in your storefront by anyone

 

The process of moderation involves setting this field. There are a few ways to do so outlined below.

How to Moderate Reviews via Email

If moderation is enabled in your control panel, a pending review email will be sent to all moderators (everyone in the Store Admin group by default). At the bottom of that email you will find a yellow box with 3 moderation options:

 

Approving a Review via Email

  1. To approve a review, click the [approve] moderation link in the pending review email.
  2. If you are not logged in as a store admin, you will be prompted to do so.

    If you login with the remember me option checked, you will not be prompted to login the next time you moderate a review.
  3. You will be presented with a dialog box similar to this one:
  4. If you have the Email Moderation field on your Review Settings page enabled and the customer chose to be notified of the status of their review, they will receive an email indicating that the review has been approved.

 

 

Rejecting a Review via Email

  1. To reject a review, click the [reject] moderation link in the pending review email.
  2. If you are not logged in as a store admin, you will be prompted to do so.

    If you login with the remember me option checked, you will not be prompted to login the next time you moderate a review.
  3. You will be presented with a dialog box similar to this one:
  4. If you have the Email Moderation field on your Review Settings page enabled and the customer chose to be notified of the status of their review, they will receive an email indicating that the review has been rejected.

 

 

Edit/Reply to a Review via Email

 

The [edit/reply] option is discussed in detail in the topic "Modules > Reviews > Control Panel > Editing a Review", under the Method 2 heading.

How to Moderate a Single Review in Your Control Panel

  1. Open the review record you wish to moderate in your control panel
  2. Change the status field
  3. If you wish to send a note to the reviewer, enter one in the Note to Reviewer field
  4. Click Save Changes

 

How to Moderate Mutliple Reviews in Your Control Panel

  1. Open the reviews table in your control panel

  2. Select the reviews you wish to moderate using the checkboxes in the selection column
  3. Using the record action fields in the bottom left hand corner of Squirrelcart's status bar, select the status you wish to assign to the selected reviews.
  4. You will be presented with a dialog box similar to this:
  5. Click the button labeled Yes, continue
  6. The reviews will be updated and you will see a dialog box similar to this:
  7. If you have the Email Moderation field on your Review Settings page enabled and the customers chose to be notified of the status of their reviews, they will receive an email indicating the moderation status change.

 

 


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