Glossary Item Box
Overview
Writing reviews requires a customer account. Your customers can write a review for any product provided they have not already written a review for.
Process
Your customer must click the button to start the review process. For products that do not have any reviews, they can also click the blank star rater under your product thumbnails:
If the customer is not logged in, they will be presented with the account choice form, where they can either create a new account, or login with an existing account.
After they login, they will be presented with the write review form
1. This is the field used to rate this item from 1 to 5. When your customer first sees the form, this will show the product's average rating. When they click to choose their own rating the field changes to indicate their selection.
2. This is the name that will appear on the review. Some customers may not want their real name shown on the internet, and can enter a pseudonym via this field. If moderation is enabled, approving the review will also approve this information. Changing this field on a review will update the reviewer's name on all reviews they have previously written.
3. This is the location of the user. This is provided to give the customer the option of not sharing their personal information. They can enter their location however they like, just a city, a nickname for a city, just a country, etc... If moderation is enabled, approving the review will also approve this information. Changing this field on a review will update the reviewer's location on all reviews they have previously written.
4. This field only appears when moderation is enabled. It allows the customer to indicate that they would like to receive an email when their review has been approved. This happens automatically when a review is given an approved status by a moderator.
After the customer fills out the form and clicks the Continue button, their review will be added to your database. If moderation is disabled, the review will appear immediately in the storefront. If moderation is enabled, the review will appear only after you mark the review as approved.
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You can enable human verifcation for this form via the instructions on the Human Verification page. |
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