Glossary Item Box
Overview
This page explains how to moderate a review. For an overview of how the entire moderation process works, see the "Modules >Reviews > Control Panel > Moderation" topic.
Review Status
Each review record has a status field which can be set (in various ways) to one of the 3 following values:
approved: A review with this status will be viewable in your storefront by all customers
pending: A review with this status will only be viewable in your storefront by the reviewer, and by store admins
rejected: A review with this status will not be viewable in your storefront by anyone
The process of moderation involves setting this field. There are a few ways to do so outlined below.
How to Moderate Reviews via Email
If moderation is enabled in your control panel, a pending review email will be sent to all moderators (everyone in the Store Admin group by default). At the bottom of that email you will find a yellow box with 3 moderation options:
Approving a Review via Email
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If you login with the remember me option checked, you will not be prompted to login the next time you moderate a review. |
Rejecting a Review via Email
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If you login with the remember me option checked, you will not be prompted to login the next time you moderate a review. |
Edit/Reply to a Review via Email
The [edit/reply] option is discussed in detail in the topic "Modules > Reviews > Control Panel > Editing a Review", under the Method 2 heading.
How to Moderate a Single Review in Your Control Panel
How to Moderate Mutliple Reviews in Your Control Panel
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