Glossary Item Box

Squirrelcart v6.1.0

Changing Passwords

Resetting an Account via the Storefront

If a customer has forgotten their password, they should click the Forgot Password link in the Account Options navigation box:

They will be presented with a form to fill out. Upon successful completion of the form, Squirrelcart will email them a link which can be used to login and update their account.

 

Changing the Username and Password in the Control Panel

If you need to change the password for one of your customers, you can do so by modifying their Customer record, and specifying a new password. You can also use the Forgot Password link explained above and enter your customer's email address. This will ensure that they verify they have access to that email account in order to reset their account.

 

Sending an Account Reset Email via the Control Panel

You can send the same account reset email explained int he Resetting an Account via the Storefront section above, via a record action in the control panel.

  1. View you users:
  2. Locate the user record corresponding to the one you want to send an account reset email for, and check the box in the selction column.
  3. Set the record action field in the lower left corner of the status bar to With selected orders, and set the field to its right to send account reset email:
  4. You will be prompted to send the message. To send the message to the same email address on the user record, leave the Alternate Email Address field blank. To send to a different address, enter that address in that field.
  5. Click the Send button.

 

 


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