Glossary Item Box
Resetting an Account via the Storefront
If a customer has forgotten their password, they should click the Forgot Password link in the Account Options navigation box:
They will be presented with a form to fill out. Upon successful completion of the form, Squirrelcart will email them a link which can be used to login and update their account.
Changing the Username and Password in the Control Panel
If you need to change the password for one of your customers, you can do so by modifying their Customer record, and specifying a new password. You can also use the Forgot Password link explained above and enter your customer's email address. This will ensure that they verify they have access to that email account in order to reset their account.
Sending an Account Reset Email via the Control Panel
You can send the same account reset email explained int he Resetting an Account via the Storefront section above, via a record action in the control panel.
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